Miniora Support

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Include the app version (in Settings), iPhone/iPad model, iOS/iPadOS version, landmark name, time of the problem and the message shown. The App Store release does not display an error code; send the on-screen message without a code. Screenshots are optional; redact names, notifications and unrelated personal information. Do not send Apple Account passwords, card numbers or identity documents. See the Privacy Policy for handling, retention and privacy rights requests.

Frequently asked questions

1. How large are landmark downloads?

Sizes vary by landmark. Open Settings > Storage to see the size of downloaded landmarks; sizes are approximate. Shared files and temporary installation space can make actual storage use differ from the displayed size. Use Wi-Fi to reduce cellular data usage. Low Data Mode may delay downloads; check the app’s message and device settings.

2. How can I free storage? Will I lose my progress?

Open Settings > Storage in the app, swipe a downloaded landmark and choose Remove Download. Removing downloaded content is separate from viewing/discovery records and purchase access. Removing a download keeps your viewing/discovery records, and the landmark is downloaded again when you view it next. Shared files may mean less space is freed than the listed size. Deleting the entire app can lose local records, so try removing downloads first to free space.

3. Can I use the app offline?

Landmark content already on your device can generally be opened offline. Undownloaded landmarks and catalog/content updates require a connection. If the app says it will resume when connected, reconnect and open the app again. Purchases, restoration or access synchronization may also need a connection.

4. Why does AR not work or place the model?

Check the app’s camera permission in device Settings. Slowly move the device toward a well-lit, textured horizontal surface. Dark or reflective surfaces may be difficult to detect. Check device compatibility on the App Store and use standard 3D viewing if AR is unavailable. Camera images are processed on your device to place models and are not uploaded to the server.

5. Why is sound missing, or why will it not turn off?

Use the speaker button at the top of the 3D or AR view to turn background music on or off. It does not mute ambient sounds. Music and Ambient sound can be changed separately in Settings and apply to the open landmark. Also check device volume, headphones/Bluetooth routing, silent mode and audio playing in other apps. Silent mode, other audio or an audio interruption may suppress music. If the problem persists, tell us the landmark, whether music or ambient sound is affected, and which setting you changed.

6. A landmark will not open. What should I send?

Check connectivity, available storage and app updates, then retry. The App Store release does not display an error code. Send the on-screen message, such as “This landmark couldn't be loaded.”, without a code. Include the app/OS version, device model, landmark name and time of the problem.

7. Where can I find sources and usage terms?

Open Settings > Credits for map and landmark sources. Landmark sources reflect packages currently on your device. See the Apple standard EULA and content information for usage terms. Models, scenery and sounds may differ from actual places and do not imply official affiliation.

8. How do landmark purchases, restoration and refunds work?

Each paid landmark is an individual one-time, non-consumable purchase for permanent access within the app. There are no subscriptions. Before buying, check the landmark name, localized price and access on its card and Apple's purchase confirmation. You can open the landmark once purchase access is verified. Family Sharing is not available.

Sign in to the App Store with the same Apple Account used for purchase, then select Settings > Purchases > Restore purchases in the app or Restore purchases on a locked landmark postcard. Restoration is not a new purchase; Apple authentication and an internet connection may be required. Restoring purchases is separate from restoring local viewing/discovery records.

A refund or revocation may lock the landmark again unless free access applies. See Apple's refund guidance. If a problem persists, send the landmark name and on-screen message, without payment credentials or card details.

Business and consumer contact information

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